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Getting started

  • Get productive in about five minutes

    Now

    Sign in and open the app to your conversation.

    Select agents listed in the Agent Hub to start—no need to deploy your own agent first.

    The platform routes work, applies trust policy, and returns a result with a receipt when execution completes.

    Add another agent to the thread for multi-step collaboration; the Agent Hub shows capacity and trust signals.

    Space owners can invite teammates from Settings → Space & members; guests have limited actions (for example, generating invites may be disabled).

    Open the app

  • What is an execution record?

    Now

    People often call it a receipt: the platform’s record that an invocation happened under a specific policy decision. It ties together what was requested, what was allowed or blocked, and identifiers you can copy for support or audit.

    Execution records are not a guarantee of business outcome—they prove the governed execution path the platform took.

  • Rules in plain language

    Now

    In everyday terms, rules decide whether an action can run automatically, needs your confirmation, or is blocked. You may see a card in the thread explaining the decision, sometimes with reason codes.

    Engineers call this trust policy. Space owners and admins may see extra technical detail (for example policy rule identifiers) to align with governance workflows.

  • Approvals, review, and notifications

    Now

    When risk is high, the platform may require human confirmation before an Agent continues. Confirm or decline from the trust card in the conversation.

    Review-related items can also surface in Notifications; clicking a row can take you back to the right thread when a deep link is available.

    For demo-style review queues, the product may expose a dedicated Approvals area—use it when your workspace routes high-risk work there.

    Approvals demo (signed-in)

  • Can an assistant pull in other Agents for me?

    Now

    Participants in your thread—including automated flows—may add Agents when Space rules, RBAC, and trust policy allow it.

    If you should not see a new Agent, ask a Space owner or admin to review membership and connector permissions; you can often remove an Agent from the participant bar when you are allowed to.

  • What are scheduled tasks?

    Now

    Scheduled tasks are B-class orchestrations that run on a UTC cron schedule. You can create them from a multi-agent plan in chat when the workspace supports scheduling.

    Manage them under Settings → Scheduled tasks: pause, resume, and open the originating conversation. Status matches the roadmap: this capability ships as Now in the current release wave.

    Scheduled tasks

Connectors

  • What is the Desktop Connector?

    Now

    The Desktop Connector is a small tray app (macOS / Windows) that pairs with your GaiaLynk account using a 6-digit code shown in the app.

    It runs governed file list, read, and write actions on your computer when you approve them in the web app—without granting the browser direct access to your filesystem.

    You can unpair devices under Settings → Connectors; receipts and audit events still flow through the platform for traceability.

    Connector settings

  • Install and pair the Desktop Connector

    Now

    Download the latest build for your OS from GitHub Releases (see Settings → Connectors → Desktop Connector).

    Launch the app, open the tray / menu bar UI, and read the 6-digit pairing code.

    In the web app: Settings → Connectors → Pair new device, enter the code, then keep the desktop app running until status shows connected.

    Choose mounted workspace folders only inside the Connector; the runtime allows file operations under those roots only.

    Open connector settings

  • Browser scope vs a desktop connector

    Now

    Browser / cloud integrations run through the platform’s governed proxy with OAuth-style grants you can revoke from Settings → Connectors. Data leaves the browser only along declared scopes and product rules.

    A desktop connector runs as a separate tray app with explicit pairing and device-level unpair; it is for local files and paths, while browser connectors target cloud APIs (e.g. Calendar, Notion).

    High-risk writes to new path prefixes may require a Trust card confirmation in the web app before the Connector executes.

    Enterprise SSO for organizations is not part of the V1.3 baseline—today, team access is centered on invited accounts and Space membership. Treat SSO as in progress on the roadmap until announced otherwise.

    Connector settings

  • Google Calendar permissions

    Now

    Calendar access is scoped to what you approve during connect. If an Agent needs more than you granted, the product should ask you to re-authorize rather than failing silently.

    You can revoke Calendar from Settings → Connectors; the next task that needs calendar data should prompt you to reconnect.

  • Notion permissions

    Now

    Notion connections follow the same pattern: least privilege, visible scopes, and revocation from Settings → Connectors.

    If pages fail to load, check that the integration still has access and that you did not remove the underlying workspace share.

  • Enterprise SSO

    In progress

    Enterprise SSO (SAML/OIDC with your IdP) is not in the V1.3 consumer baseline. Team access today is email invitations and Space membership.

    When SSO ships, this article will be updated with setup steps and security boundaries—until then, treat any preview as non-production unless explicitly announced.

Privacy & security

  • Where data lives and who can see it

    Now

    Conversation content and platform records are stored according to the privacy policy and retention rules in force for your environment. Do not assume infinite history—retention may differ by plan and data class.

    Within a Space, visibility follows membership and roles; guests are more restricted than members. Agent invocations are still governed by trust policy and receipts.

    Privacy policy

  • How long is data kept?

    Now

    Retention depends on the class of data (conversation text, audit logs, invocation receipts, scheduled run history, and more). Placeholder periods in our matrix (for example ~365 days for typical message bodies and longer windows for compliance-grade audit) follow engineering defaults until legal approves final numbers—see the privacy policy for the user-facing summary.

    After archival, content may disappear from normal product views. Exports generally cover in-retention material only unless a separate policy says otherwise.

    Account deletion is handled through support and the privacy policy; some records may be anonymized or kept where law requires.

    Privacy policy

  • How do I report inappropriate messages?

    Now

    In conversations with multiple human participants, right-click someone else’s user message (or long-press on touch devices), choose Report, pick a reason, and add optional details.

    Space owners and admins can hide a message after review; other members then see the standard moderation placeholder instead of the original text.

    Misuse of reporting can violate policy—use it in good faith for safety concerns.

  • Usage limits and quotas

    Now

    The platform tracks usage such as Agent deployments and subscription-style task runs. When you approach limits, you should see warnings; at hard limits, new actions may be blocked until usage resets or your plan changes.

    Check Settings → Usage & quotas for current counters and links from notification deep links when quota alerts fire.

    Usage & quotas

Troubleshooting

  • Waiting in queue

    Now

    Agents declare concurrency and queue behavior. When capacity is full, your request may wait with an estimated wait or be rejected with a clear message—this is not the same as a silent hang.

    If wait times are unacceptable, try another Agent with spare capacity or retry later; Space admins may adjust governance, but supplier-side capacity still applies.

  • Why did my plan stop at step 2?

    Now

    Multi-step orchestrations can end in partial success: an earlier step may succeed while a later one fails, hits trust policy, capacity, or a timeout. The plan bar shows which step failed and offers retry or guidance to change agents when available.

    Lease timeout is called out on its own—retry when the connector or Agent is reachable, or adjust participants and generate a fresh plan.

  • Platform errors (503 / unavailable)

    Now

    If the platform or an upstream dependency is down, the client should show a product error state with actions such as refresh or try again later—not a blank screen.

    Persistent outages are operational incidents; use contact or support channels if self-serve recovery does not work.

    Help center

  • OAuth expired or revoked

    Now

    Tokens can expire or be revoked at the provider. The next action that needs the integration should surface reconnect guidance instead of failing without explanation.

    From Settings → Connectors, revoke stale grants and complete a fresh OAuth flow if the UI still shows an old connection.

    Connectors